Shipping is provided overnight through Reptiles2You when both sides have temperatures between 45-85F. Shipments are sent Monday-Wednesday and address/ phone number must be confirmed before delivery. Shipment is a flat rate of $45
Gender for crested geckos is not guaranteed when the ad listed mentions no pores or possible pores.
If a crested gecko drops their tail while being delivered refunds will not be given as this does not affect the health or value of the gecko.
Any issues not related to delivery delays (which should be handled through FedEx) should be reported to us within one hour of delivery. Photographs will need to be e-mail to captivatingcritters.com in the case the gecko is DOA.